Privacy Policy

Effective 16th January 2022 | Last Amended 1st June 2024

About Us

James Crowe Design is to support businesses with website design and development services. We deliver useful content and information about our services to businesses across the UK. As we strive towards this mission, we collect and utilise information from individuals who use our website and engage with our business. We take the handling and processing of information very seriously and privacy is of the utmost importance to us.

This Privacy Policy applies when you use our Services (described below) and when you use our website. Please read this before you use our Services as it will break down exactly how we collect, store, use and process your personal information when we provide these Services to you. This Privacy Policy should not be treated like a contract and it does not generate any legal rights or obligations.

If you have any questions, comments or concerns regarding this Privacy Policy, please Contact Us.

Company Name: James Crowe Design (referred to here on in as the ‘Company’)

The Company is the controller for the personal information we process, unless otherwise stated.

Our registered office address, and postal address are as follows:

James Crowe Design

99 The Holbeins

Swindon

Wiltshire

SN5 6DT

Our contact details are as follows:

Telephone: 07403769983
Email address: contact@jamescrowedesign.com

Introduction

This privacy notice tells you what to expect us to do with your personal information when you make contact with us or use one of our services. It applies to both individuals and companies. It applies to information we collect about:

  • People who visit our website
  • People who get in touch with us on our social media platforms
  • People who have made an enquiry with us, either by email, by phone or in person
  • People who apply for a job with us – including our current and former employees
  • Partners that we work with to deliver our services including current and former suppliers
  • Clients: prospective, current and former clients

If you do not want the Company to collect, store, use or share your information in the ways described in this Privacy Policy then you should not engage with the Company or use the Company’s services.

What Information Do We Collect

We collect some or all of the following information when you engage with us or use our Services:

  • Your first and last name
  • Your email address
  • Your job title
  • The company you work for
  • The address of the company you work for
  • Contact telephone numbers
  • Company information
  • Financial information for your company
  • Other information that might help us to identify you (e.g. how you heard about us)

You may also provide us with details of your colleagues as part of the set up process so that they can also engage with our Services. You are responsible for ensuring that the collection and sharing of your contact’s information is compliant with applicable laws. This may require you to seek your contact’s permission before you provide us with their contact details.

When you use our Services we may also collect information about the way you use our Services. For example:

  • How long you have used our Services
  • Your spend with the Company
  • Details on the specific services that you use
  • Communications between you and the Company

How Do We Collect It & Where Is It Stored?

We collect information in a variety of ways. This includes:

  • Contact Forms on our website – these typically ask for your basic contact information so that we can follow up on your enquiry. Once you submit information on our website, it will be stored in website database, it will be included within a contact record within our CRM system (Hubspot) and it will be emailed to relevant individuals with the Company. The fields on our website tend to be mandatory and failure to provide all the required data will limit your ability to engage with the Company.
  • Our Client Form which we will send out to you via Signable if you choose to engage our services. This is sent so that we can set you up as a new client on our systems. This will include information such as contact information, company information and company financial information. When you complete the form, you can choose which fields you would like to complete, however failure to complete some of the fields may prevent us being able to deliver Services to you. Once you complete and submit the form, your information will be stored in Signable and emailed to relevant individuals at the Company. This data will then be input into Xero (our accounting system) and our project management systems (including, but not exclusively) Basecamp and FunctionFox)
  • We also collect information automatically via our website – when you interact with our website we receive and store information generated by your activity. This includes things like usage data and other types of information which gets automatically collected by your browser or device – for example, IP address, browser type and browser version, language, location, operating system, purchase history, the URLs you have visited on our site, the specific days and times you viewed our site, pages that you viewed referring and exit pages, referral URL’s, domain names and landing pages. We may also log data such as how long you spent on our website, how long you spent on specific pages and the number of times you visit or interact with our website. Some of this data may be anonymised, however we may assign unique identifiers to help us keep track of when you visit our website in the future. In the majority of cases, this information will be generated by tracking technologies installed on our website. Tracking technologies may include cookies, pixels and tags. You can read more about how we use cookies and other tracking technologies here. All of this information is used to improve our website and user experience, gain insights about how our services are received and make our communications with you more targeted and relevant.
  • There may be times when we receive information about you from other sources other than that listed above. This additional information may be added to the information we already hold about you. For example updated address or financial information which we use to correct our records, page view, search term and search result information from marketing software and credit information which we use to help manage the payment terms we offer you for our Services.

How We Use the Information We Collect and Our Legal Bases for Processing It

We use your personal information under several legal bases including to establish and perform our Services, for our legitimate interests, to comply with our legal obligations, to establish use and protect the Company’s rights or with your consent.

The main use of the information we gather and store is to provide you with the Services that you have asked us to perform and also to improve your experience engaging with the Company. The uses for which we gather and store your information include:

  • To follow up on an enquiry you have made to us either by email, by phone, in person or via our website
  • If you have attended one of our events so that we can send any follow up information or relevant future events
  • You subscribed to our e-newsletter or to receive updates from the Company
  • To perform our Services
  • To improve and optimise our Services and your experience using our Services.
  • To follow up on a job application you have made with us
  • To let you know about future vacancies
  • To provide technical support
  • To communicate with you about the Services you use and let you know about promotional offers or new services which may be of interest to you
  • To protect Atelier’s rights and property in line with our Services
  • To prevent illegal activity, fraud or to enforce our Terms of Service
  • To discuss a mutual client who also uses your Services
  • To comply with our legal obligations, resolve disputes and enforce our agreements with third parties
  • To conduct research and analyse our own Company performance

We are the sole owner of the information collected on this website. We will not sell, share or rent this information to others.

In the future, we may sell, buy, merge or partner with other companies or businesses. In such transactions, we may include your information among the transferred assets.

Communications

When you get in touch with us, we will use your phone number and/or email address to respond to you, and we will store your communication and our replies for any future correspondence.

When you accept to receive information about our services, promotions, newsletters and offers, we will use your email address and other related information to provide you with this communications, until you ask us to stop. You can ask us to stop using the ‘unsubscribe’ options provided at the bottom of all our email communications.

We won’t share, sell, rent or lease your data to any third party for such use.

In some cases, we will need to send you transactional emails relating to our normal business operations. For example, we may email to let you know that your contract is expiring or that an invoice is overdue. You cannot opt out of these emails.

Log Files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Security

This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line.

We do not ask for sensitive information such as credit card numbers online.

We do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, billing or customer services) are granted access to personally identifiable information.

If you have any questions about the security of our website, you can send contact us here.

Dispute Resolution

If you have any complaints regarding Atelier’s compliance with this privacy policy, we ask that you first get in touch with us directly. You can contact us via our website on the Contact Us page.

If a complaint is made with regards to the use and disclosure of personal information in line with this privacy policy, we will investigate it and attempt to resolve it.

Future Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect any changes we need to make and to satisfy our legal requirements.

Interested parties are advised to check this page to review any updates which may have been made. The revision date will be updated in line with any changes.

Contact Information

If you have any questions about this privacy policy you can contact us via contact@jamescrowedesign.com

Cookie Policy

Introduction to Cookies

To deliver services, provide useful information and offer you a good online experience, we and our partners may utilise technologies to collect and store information when you are using our website and our services.

Most often, this will include using cookies and tracking technologies on our website. For example pixels.

We use cookies to benefit your experience using our website and to improve our online offering to you. This includes:

  • Remembering you when you come back to our website
  • Saving your login details
  • Gathering valuable usability data to help us identify areas of our website which may be slow, not working correctly or clunky.
  • Analysing how our website is performing and identifying areas of improvement
  • Gathering demographic information about our user base.

You can control the use of cookies within your browser.

If you want to know more about cookies and how they work, or want information on removing cookies from your device, please visit http://www.allaboutcookies.org/manage-cookies/

Cookies Used By Us

Necessary Cookies

These cookies are essential to the running of the website.

  • Cfduid – http only, expires every 29 days, used by the content network Cloudflare to identify trusted web traffic. Uses a non-identifiable, anonymised record.
  • Cookielawinfo-checkbox-necessary – collects a yes or no answer from the user to determine whether they have accepted the cookie consent box, expires every 1 day. Uses a non-identifiable, anonymised record.
  • Cookielawinfo-checkbox-non-necessary – collects a yes or no answer from the user to determine whether they have accepted the cookie content box, expires every 1 day. Uses a non-identifiable, anonymised record.
  • CookieConsent – stores the user’s cookie consent state for the current domain, expires every 1 year. Uses a non-identifiable, anonymised record.
  • Rc::a – designed to distinguish between humans and bots which is essential to allowing us to produce valid website reports. Uses a non-identifiable, anonymised record. Persistent expiry.
  • Rc::c – designed to distinguish between humans and bots which is essential to allowing us to produce valid website reports. Uses a non-identifiable, anonymised record. Expires on session.
  • Rc::b – designed to distinguish between humans and bots which is essential to allowing us to produce valid website reports. Uses a non-identifiable, anonymised record. Expires on session.
  • Cf_use_ob – used to detect if the website is inaccessible, in case of maintenance of content updates – The cookie allows the website to present the visitor with a notice on the issue in question.
  • Uses a non-identifiable, anonymised record. Expires every 1 day.
  • JSESSIONID – preserves user states across page requests. Uses a non-identifiable, anonymised record. Secure. Expires on session.

Preference Cookies

These cookies are used to store your preferences when browsing our website.

  • messagesUtk – stores a unique ID string for each chat-box session. This allows the website-support to see previous issues and reconnect with the previous supporter. Uses a non-identifiable, anonymised record. Expires every 1 year.

Statistics Cookies

These cookies are designed to help us gather data about how our website is used. This informs future website changes and performance improvements.

  • _ga – Registers a unique ID that is used to generate statistical data on how the visitor uses the website. Expires every 2 years. Uses a non-identifiable, anonymised record.
  • _gid – Registers a unique ID that is used to generate statistical data on how the visitor uses the website.Expires every 1 day. Uses a non-identifiable, anonymised record.
  • _gat – Used by Google Analytics to throttle request rate. Expires every 1 day. Uses a non-identifiable, anonymised record.
  • events/1/f9d051f404 – Registers the website’s speed and performance. This function can be used in context with statistics and load-balancing. Pixel tracker. Expires on session. Uses a non-identifiable, anonymised record.
  • jserrors/1/f9d051f404 – Registers the website’s speed and performance. This function can be used in context with statistics and load-balancing. Pixel tracker. Expires on session. Uses a non-identifiable, anonymised record.

Marketing Cookies

These cookies are used to allow us to execute our marketing activities which includes collecting data on user’s website visits, displaying advertising and monitoring user interaction with marketing material.

  • _gcl_au – Used by Google AdSense for experimenting with advertisement efficiency across websites using their services. Expires every 3 months. Uses a non-identifiable, anonymised record.
  • google_experiment_mod# – Used by Google AdSense for experimenting with advertisement efficiency across websites using their services. Expiry is persistent. Uses a non-identifiable, anonymised record.
  • Google_pem_mod – Used by Google AdSense for experimenting with advertisement efficiency across websites using their services. Expiry is persistent. Uses a non-identifiable, anonymised record.
  • _hstc – Collects statistical data related to the user’s website visits, such as the number of visits, average time spent on the website and what pages have been loaded. The purpose is to segment the website’s users according to factors such as demographics and geographical location, in order to enable media and marketing agencies to structure and understand their target groups to enable customised online advertising. Expires every 1 year. Uses a non-identifiable, anonymised record.
  • Hubspotutk – Keeps track of a visitor’s identity. This cookie is passed to the marketing platform HubSpot on form submission and used when de-duplicating contacts. Expires every 1 year. Uses a non-identifiable, anonymised record.
  • _hssrc – Collects statistical data related to the user’s website visits, such as the number of visits, average time spent on the website and what pages have been loaded. The purpose is to segment the website’s users according to factors such as demographics and geographical location, in order to enable media and marketing agencies to structure and understand their target groups to enable customised online advertising. Expires on session. Uses a non-identifiable, anonymised record.
  • _hssc – Collects statistical data related to the user’s website visits, such as the number of visits, average time spent on the website and what pages have been loaded. The purpose is to segment the website’s users according to factors such as demographics and geographical location, in order to enable media and marketing agencies to structure and understand their target groups to enable customised online advertising. Expires every 1 day. Uses a non-identifiable, anonymised record.
    Test_cookie – Used to check if the user’s browser supports cookies. Expires every 1 day. Secure. Uses a non-identifiable, anonymised record.
  • IDE – Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. HTTP only. Expires every 1 year. Uses a non-identifiable, anonymised record.
  • embed/v3/counters.gif – Collects information on user preferences and/or interaction with web-campaign content – This is used on CRM-campaign-platform used by website owners for promoting events or products. Secure. Expires on session. Pixel tracker. Uses a non-identifiable, anonymised record.
  • NID – HTTP only. Secure. Registers a unique ID that identifies a returning user’s device. The ID is used for targeted ads. Expires every 6 months. Uses a non-identifiable, anonymised record.
  • pagead/1p-user-list/# – Secure. Pixel Tracker. Expires every session. Registers a unique ID which identifies page views. Uses a non-identifiable, anonymised record.
  • ads/ga-audiences – Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites.Secure. Uses a non-identifiable, anonymised record.
  • pagead/1p-conversion/# – Registers a unique ID which identifies conversions. Secure. Pixel Tracker. Expires on session. Uses a non-identifiable, anonymised record.
  • I18n-cached-public-locales – Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement – This also allows the website to limit the number of times that the visitor is shown the same advertisement. Expiry is persistent. Uses a non-identifiable, anonymised record.
  • HUBLYTICS_EVENTS_53 – Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement – This also allows the website to limit the number of times that the visitor is shown the same advertisement. Expiry is persistent. Uses a non-identifiable, anonymised record.
  • _hmpl – Collects information on user preferences and/or interaction with web-campaign content – This is used on CRM-campaign-platform used by website owners for promoting events or products. Expiry is persistent. Uses a non-identifiable, anonymised record.
  • _ptq.gif – Sends data to the marketing platform Hubspot about the visitor’s device and behaviour. Tracks the visitor across devices and marketing channels. Expiry is on session. Secure. Pixel Tracker. Uses a non-identifiable, anonymised record.
  • VISITOR_INFO1_LIVE – Tries to estimate the users’ bandwidth on pages with integrated YouTube videos. HTTP only. Secure. Expiry is every 179 days. Uses a non-identifiable, anonymised record.
  • YSC – Registers a unique ID to keep statistics of what videos from YouTube the user has seen. HTTP only. Expires on session. Uses a non-identifiable, anonymised record.
  • GPS – Registers a unique ID on mobile devices to enable tracking based on geographical GPS location. Expiry is every 1 day. Uses a non-identifiable, anonymised record.
  • Yt-remote-device-id – Stores the user’s video player preferences using embedded YouTube video. Expiry is persistent. Uses a non-identifiable, anonymised record.
  • Yt-remote-connected-devices – Stores the user’s video player preferences using embedded YouTube video. Expiry is persistent. Uses a non-identifiable, anonymised record.
  • Yt-remote-cast-session-app – Stores the user’s video player preferences using embedded YouTube video. Expiry on session. Expiry is persistent. Uses a non-identifiable, anonymised record.
  • Yt-remote-cast-installed – Stores the user’s video player preferences using embedded YouTube video. Expiry is on session. Uses a non-identifiable, anonymised record.
  • Yt-remote-session-name – Stores the user’s video player preferences using embedded YouTube video. Expiry is on session. Uses a non-identifiable, anonymised record.
  • Yt-remote-fast-check-period – Stores the user’s video player preferences using embedded YouTube video. Expiry is on session. Uses a non-identifiable, anonymised record.

If you would like more information about cookies, how to remove them or how to opt out, we would recommend visiting the About Cookies website.

This site contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.

Please be aware that restricting cookies may have an impact upon the functionality of our website.